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 21 
 on: March 18, 2010, 05:39:04 pm 
Started by Lutz - Last post by Mikael
My slides

 22 
 on: February 16, 2010, 10:39:19 am 
Started by Lutz - Last post by Lutz
Jaakko's slides

 23 
 on: February 11, 2010, 05:55:23 pm 
Started by Virpi - Last post by Virpi
Now that you have started the interviews, I need to remind you about the security aspects of dealing with the confidential materials.

In the NDA, you have agreed to keep the information within the project team, which means that the information must not leak. You need to ensure to keep the audio files and documents in such a place that no outsiders cannot access them. Please avoid printing the materials, since you cannot leave the papers to places where other people can access them, and need to verify that the papers are properly destroyed (not thrown to trash unshredded). Also, remove the files as soon as you do not need them, but first send them to me for longer-term storing.

There is a long list of security requirements that I could share with you, but I hope this short guidance is enough to remind to keep confidential information secure. Thanks!

       Virpi

 24 
 on: February 11, 2010, 05:00:54 pm 
Started by Lutz - Last post by Lutz
NB, the schedule and the starting time have changed

Location: Design Factory
Betonimiehenkuja 5, Otaniemi, Espoo
The Audition (http://www.aaltodesignfactory.fi/wiki/index.php?title=The_Audition)

8:30 Status of the project
9:00 Focusing UX - conceptual framework
10:00 Brunch
10:30 Integrating UXP, UXM, UXX
11:00 Background study - Preliminary interview results
12:30 General project issues

 25 
 on: February 10, 2010, 11:22:54 pm 
Started by Lutz - Last post by Lutz
my slides 9.2

 26 
 on: February 10, 2010, 08:02:31 pm 
Started by Lutz - Last post by Turkka
My 9.2. slides.

 27 
 on: February 08, 2010, 09:05:49 am 
Started by Mikael - Last post by Virpi
I have now contacted 4 other interviewee candidates, with a slightly clarified invitation text (below). With most managers, it is quite impossible to get 2 hours of their time to this interview, so we should ask either 1 or 1.5 hours. Lutz, I added your taik.fi address as the contact; I hope it still works?

See you tomorrow!

       Virpi

------------

<I added a short personalized invitation here, mentioning also the potential benefit for the interviewee's team.>

User Experience (UX) Tools project is a winner of Nokia's open call for research projects. It is funded by Nokia Research Center (NRC) and conducted in collaboration with Aalto University. The UX Tools project aims at creating a set of methods and techniques to assist Nokia in ensuring great User Experience during product development. From NRC side the responsible head of the project is Virpi Roto.

To be able to innovate new UX design and evaluation methods that benefit Nokia, the team must understand the ways of working in this company. To gain this understanding, we will conduct interviews with ~10 key people from different Nokia units.

Naturally, the results of the interviews will be treated as confidential. The interviewers work under the permission of Nokia and all team members have signed non-disclosure agreements.

We are especially interested in the assessment of user related issues and their impacts on the whole development field.

Topics to be covered in this interview will be
- responsibilities concerning product or service development,
- decision making process during product design
- design and evaluation methods in use
- goal definition
- User Experience in general

The interview will take approximately 1.5 hours and will be conducted in English. You will be interviewed by two UX Tools project researchers.

If you are willing to participate we would kindly ask you to propose some dates in February that will suit you the best; Lutz Gegner is your contact for interview scheduling (lutz.gegner@taik.fi). If you have any questions on the interview content or other potential interviewees, please contact Virpi Roto (virpi.roto@nokia.com).

 28 
 on: February 04, 2010, 01:57:02 pm 
Started by Mikael - Last post by Lutz
Thanks for the comments and especially for the interview lead. It sounds so much better and convincing now. It will be used in the invitation for recruiting the interviewees.

We plan to interview approximately 10 people. So far we have 5 "friendly" people that we are planning to contact.

These are the contacts we have:

- Marko Ahtisaari, (Design)
- Anne Kaikkonen, (Usability)
- Harri Kiljander, (User Interface R&D Linux platform?)
- Anita Navaratnam, (Solutions marketing)
- Janne Jalkanen, (Head of Early Technology Validation)

If you have some additional suggestions for people that we definitely should interview, we would be more than happy to include them in our list.

Our plan is to start with Anita Navaratnam as a pilot interview as soon as possible. 

 29 
 on: February 02, 2010, 01:24:51 pm 
Started by Mikael - Last post by Virpi
Thanks! Yes, there are plenty of questions, so you will have to select the most important ones for each interviewee. I can prioritize the questions from my perspective, but I dont know how helpful that would be.

How many interviews are you targeting at?

About the interview lead, I guess it will be used in the invitation email when recruiting the interviewees? If so, I would like to emphasize the confidentiality aspects before explaining the content. I did also some changes to make this sound more convincing (I hope; I bolded the text I was not sure about):

"Dear XY,

We have selected you as a potential interviewee for the following purpose:

User Experience (UX) Tools is a winner project from Nokia's open call for research projects. It is funded by Nokia Research Center (NRC) and conducted in collaboration with Aalto University. The UX Tools project aims at creating a set of methods and techniques to assist Nokia in ensuring great User Experience during product development. From NRC side the responsible head of the project is Virpi Roto (Principal Scientist, UX).

To be able to innovate new UX design and evaluation methods that benefit Nokia, the team must understand the ways of working in this company. To gain this understanding, we will conduct interviews with ~10 key people from different Nokia units.

Naturally, the results of the interviews will be treated as confidential. The interviewers work under the permission of Nokia and all team members have signed non-disclosure agreements.

We are especially interested in the assessment of user related issues and their impacts on the whole development field.

Topics to be covered in this interview will be
- responsibilities concerning product or service development,
- decision making process during product design
- design and evaluation methods in use

- goal definition
- User Experience in general

The interview will take approximately 1-2 hours and will be conducted in English. You will be interviewed by two UX Tools project researchers.

If you are willing to participate we would kindly ask you to propose some dates in February that will suit you the best. If you have any questions on the interview content or potential interviewees, please contact Virpi Roto. For questions on the interview scheduling, please contact Lutz Gegner.



 30 
 on: February 01, 2010, 06:14:20 pm 
Started by Mikael - Last post by Lutz
Thank you Virpi and Jaakko for the swift feedback.

We have now been refining the structure of the questions and also included Jaakko's proposals to the list.
In addition we have made the interview lead and a plan for analyzing the results.

We believe that the questions are on a good level now so that we can conduct a pilot interview if you don't have any further proposals for improvement.
We realize that the amount of questions is rather large and we acknowledge that during the interview we most likely have to adapt the questions to meet our time limits.

As we are planning to conduct the pilot interview after the workshop on Tuesday 9th of February, we will bring the signed NDAs to NRC.

Below the refined questions:

Responsibilities (orientating questions and a warm-up, meant to be run through quickly and in order to get a description of the development context)

- Define your unit's position inside Nokia. (Special area of responsibility?)
- Define your position inside your unit. (What is your special area or responsibility?)
- What kind of projects do you participate in?
- What are the main phases in product development? (From your standpoint)
- What process models are applied on those projects?
- At what stage(s) of the development process are you involved?
- Describe the types of processes/activities that are used in your projects?
- What are the other stakeholders that have a direct impact on your work (affiliated departments, persons, departments to report to...etc.)

Extras:
- Do you apply agile development process? (only for developers)


Decision-making and goal setting (Probing out possible limitations for the integration of UX processes)

- What's the process for decision-making?
- On what kind of aspects do you focus in decision-making?
- What impact do your decisions have on products and other projects (software    development vs. product development vs. service development)
- What development-related decisions you (your department/unit) can do by yourself and what things are given? (what are the limits of your decision-making?)
- Who is responsible for goal setting for the projects?
- On what kind of data are the goals built on?
- To what extent do you identify key problem/development areas of user experience/usability (a) by surveying users/consumers in general vs. (b) studying the strengths of competitors' products vis-a-vis your own ones specifically. (where applicable)


Evaluations

- What kind of evaluation methods do you perform on the products* the unit produces? (*products meaning here the kind of results the unit produces, which can be services, software, products, prototypes, etc.)
- What is the key information you are interested in (in relation to the previous question)?
- Are there any common goals set for all departments or units working in a related area to your unit?
- How do you monitor your achievements? (not meaning personal achievements)
- Are evaluations done inside the workgroup/unit or are personnel from some other unit needed?
        If inside the unit
        - Do you have a set procedure you follow for evaluating?
        - What are the specific methods you employ?
- How do you monitor the effects of your work on the final product?
- Does consumer feedback about a product soon after market launch get integrated into development of improved version of the product (in portfolio/versioning management)?


How designers/developers/marketers (in the business units) understand UX as a concept?

- Do you feel that there is a Nokia product that is regarded especially good or bad in the eyes of the user? Why?
- What kind of a role do the users play on your line of work?
- What information about the user do you consider relevant for your work?
- How are user-related issues discussed in your unit?
- Are you familiar with the term User Experience?   

Set for those familiar with the concept of UX

- What is your understanding of UX?
- How did you learn about UX?
- How long have you been aware of the term UX?   
- How do you feel about UX personally? (Do you consider UX as an add-on to usability?)
- How is UX considered in the goal settings of projects? If yes, are there any objectives for UX? Which things are/should be measured?
- Is UX important for your work?
       - if yes: how has it changed your way of working? (Do you already employ UX assessment?)
       - if no: why isn't it?   
- Which aspects of UX do you consider relevant for your work?
- To what extent can a special problem area of user experience/usability act as a key starting point of a new product development project at Nokia (or in your work)?
- Are you aware of Nokia's UX elements (Usability, Utility, Enjoyment, Social Value)?
- How do you manage consumers' expectations of the user experience of your products? (E.g. X is a feature where the consumer can/should expect a wow experience vs. Y is a basic hygiene feature that just needs to be in order even if we don't claim to provide any wow experience concerning Y)
- What kind of needs within the UX field do you have? If any?
- What are the situations UX knowledge could/should be used?
   
Extra
 
- is there a person you would recommend to us, whom we should interview? (e.g. in a situation where evaluations are not done inside the unit)
- Is there a suitable project we could participate in?



Data Analysis

The individual interviews will be conducted in pairs by UX tools researchers. The interviews will be audio recorded, if the interviewee agrees, and complemented by written notes. Subsequent to the interviews, relevant information will be filtered out and partially transcripted. The obtained data will be qualitatively and if applicable quantitatively analyzed.
The results of the analysis will be shared among the project members in the form of slides and a workshop presentation.



Interview lead:

Dear XY,

We have selected you as a potential interviewee in the context of the UX Tools (User Experience Tools) project.

UX Tools is a Nokia Research Center (NRC) funded project which is conducted in collaboration with Aalto University. The UX Tools project aims at creating a set of tools and methods to assist Nokia in integrating User Experience into development processes. From NRC side the responsible head of the project is Principal Scientist Virpi Roto.
The purpose of the interview is to gain an understanding of current Nokia product development processes and methods. We are especially interested in the assessment of user related issues and their impacts on the whole development field.

Topics to be covered will be responsibilities concerning product or service development, decisions factors, evaluation methodologies, goal definition and User Experience. The interview will take approximately 1-2 hours and will be conducted in English. You will be interviewed by either one or two UX Tools project researchers.

The results of the interview will be treated as confidential. The interviewers work under permission of Nokia and have signed a non-disclosure agreement.

If you are willing to participate we would kindly ask you to propose some dates that will suit you the best. If you have any questions please contact...xy




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