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Author Topic: Background Study and conceptual framework of UX  (Read 58 times)
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« on: February 11, 2010, 05:00:54 pm »

NB, the schedule and the starting time have changed

Location: Design Factory
Betonimiehenkuja 5, Otaniemi, Espoo
The Audition (http://www.aaltodesignfactory.fi/wiki/index.php?title=The_Audition)

8:30 Status of the project
9:00 Focusing UX - conceptual framework
10:00 Brunch
10:30 Integrating UXP, UXM, UXX
11:00 Background study - Preliminary interview results
12:30 General project issues
« Last Edit: March 19, 2010, 07:28:54 pm by Mikael » Logged
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« Reply #1 on: April 07, 2010, 04:26:36 pm »

This is a rough grouping of the articles considered relevant from my pint of view for the UX framework and UX related issues in general. In the near future I will also post dimensions for measuring user experience extracted from the available literature in this thread. Please feel free to add articles to this list.

UX Tools | Preliminary UX Framework | Literature list | 29.03.2010

User Experience Research

Alben, L. (1996). Quality of Experience: Defining the Criteria for Effective Interaction Design. Interactions, vol. 3, pp. 11-15.

Battarbee, K., (2004). Co-experience: Understanding user experiences in social interaction, University of Art and Design in Helsinki.

Blythe, M. et al., (2003). Funology: From Usability to Enjoyment 1st ed., Springer.

Csikszentmihaly, M. (1975). Beyond Boredom and Anxiety: The Experience of Work and Play in Games. Jossey Bass Publishers, San Francisco.

Desmet, P.M., 2003. Measuring emotions. Funology: From Usability to Enjoyment. Kluwer, Dordrecht, the Netherlands.

Dewey, J. (1934). Art as Experience. Perigee Trade, New York.

Forlizzi, J; Ford, S. (2000). The Building Blocks of Experience: An early Framework for Interaction Designers. In DIS ‚00: Proceedings of the 3rd conference on Designing interactive systems, Brooklyn, New York, pp. 419-423.

Forlizzi, J. & Battarbee, K., 2004. Understanding experience in interactive systems. In Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques.  Cambridge, MA, USA: ACM, pp. 261-268.

Ganglbauer, E; Schrammel, J.;Deutsch, S. and Tescheligi, M. (2009). Applying Psychophysiological Methods for Measuring User Experience: Possibilities, Challenges and Feasibility. Position Paper for Interact‘09 Conference, Uppsala, Sweden

Hassenzahl, M., 2004. The interplay of beauty, goodness, and usability in interactive products. Human-Computer Interaction, 19(4), 319–349.

Hassenzahl, M., 2008. User experience (UX): towards an experiential perspective on product quality. In Proceedings of the 20th International Conference of the Association Francophone d'Interaction Homme-Machine. pp. 11–15.

Hassenzahl, M. and Roto, V. (2007). Being and Doing: A Perspective on User Experience and its Measurement. Interfaces, vol. 72, pp. 10-12.

Hassenzahl, M.; Burmester, M and Koller, F. (2003). AttrakDiff: Ein Fragebogen zur Messung wahrgenommener hedonischer und pragmatischer Qualität. In Szwillus,G.; Ziegler, J. (eds).Interaktion in Bewegung. B. G. Teubner, Stuttgart; Germany, pp. 187-196.

Hassenzahl, M. and Tractinsky, N. (2006). User Experience - A Research Agenda. Behaviour & Information Technology, vol. 2, no. 2, pp. 91-97.

Hudson, J.M. & Viswanadha, K., 2009. FEATURE, Can "wow" be a design goal? interactions, 16(1), 58-61.

Jordan, P.W., 2000. Designing Pleasurable Products: An Introduction to the New Human Factors, London: Taylor & Francis.

Khalid, H.M. (2006). Embracing Diversity in User Needs for Affective Design. Applied Ergonomics, vol. 37, pp. 409-418.

Law, E. et al., 2008. Towards a shared definition of user experience. In CHI '08 extended abstracts on Human factors in computing systems.  Florence, Italy: ACM, pp. 2395-2398.

Law, E. L. et al., 2009. Understanding, scoping and defining user experience: a survey approach. In Proceedings of the 27th international conference on Human factors in computing systems.  Boston, MA, USA: ACM, pp. 719-728.

Law, E.; Roto, V.; Vermeeren, A.P.O.S.; Kort, J. and Hassenzahl, M. (2008). Towards a Shared Definition of User Experience. In CHI ‚08 extended abstracts on Human factors in computing systems, Florence, Italy, pp. 2395-2398.

Mahlke, S., 2006. Studying user experience with digital audio players. Lecture Notes In Computer Science, 4161, 358.

McCarthy, J. & Wright, P., 2004. Technology as Experience, The MIT Press.

Khalid, H.M., 2006. Embracing diversity in user needs for affective design. Applied Ergonomics, 37(4), 409–418.

Koskinen, I., Mattelmaki, T. & Battarbee, K., 2003. Empathic Design: User Experience in Product Design, IT Press,Finland.

McClelland, I., 2005. 'User experience'design a new form of design practice takes shape. In CHI'05 extended abstracts on Human factors in computing systems. p. 1097.

Naumann, A.B., Wechsung, I. & Schleicher, R., 2009. Measurements and Concepts of Usability and User Experience: Differences between Industry and Academia. In Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009. p. 626.

Nielsen, J., 1994. Usability Engineering New edition., Morgan Kaufmann.

Norman, D.A., 2005. Emotional Design: Why We Love (or Hate) Everyday Things, Basic Books.

Oppelaar, E.R.G., Hennipman, E. & Veer, G.C.V.D., 2008. Experience design for dummies. In Proceedings of the 15th European conference on Cognitive ergonomics: the ergonomics of cool interaction.  Funchal, Portugal: ACM, pp. 1-8.

Russel, D.M. (1998). User Experience Research Group: Understanding the Complete User Interaction. SIGCHI Bulletin, vol. 30, no. 2, pp. 90-94.

Roto, V., Rantavuo, H. & Väänänen-Vainio-Mattila, K., 2009. Evaluating User Experience of Early Product Concepts. In Designing Pleasurable Products and Interfaces, DPPI'09.  Compiegne, France.

Sanders, E.B.-N. (2001). Virtuosos of the Experience Domain. Proceedings of the 2001 IDSA Education Conference

Tractinsky, N., 1997. Aesthetics and apparent usability: empirically assessing cultural and methodological issues. In Proceedings of the SIGCHI conference on Human factors in computing systems. pp. 115–122.

Väätäjä, H., Koponen, T. & Roto, V., 2009. Developing practical tools for user experience evaluation: a case from mobile news journalism. In European Conference on Cognitive Ergonomics: Designing beyond the Product --- Understanding Activity and User Experience in Ubiquitous Environments.  Helsinki, Finland: VTT Technical Research Centre of Finland, pp. 1-8.

Vyas, D. & Veer, G.C.V.D., 2006. Experience as meaning: some underlying concepts and implications for design. In Proceedings of the 13th Eurpoean conference on Cognitive ergonomics: trust and control in complex socio-technical systems.  Zurich, Switzerland: ACM, pp. 81-91.

Väänänen-Vainio-Mattila, K., Roto, V. & Hassenzahl, M., 2008. Now let's do it in practice: user experience evaluation methods in product development.

Väänänen-Vainio-Mattila, K., Roto, V. & Hassenzahl, M., Towards Practical User Experience Evaluation Methods. In International Workshop on. p. 19.


Usability Research

ISO 9241-11:1998 - Ergonomic requirements for office work with visual display terminals (VDTs) -- Part 11: Guidance on usability

Bailey, J. and Pearson, S. (1983). Development of a tool for measuring and analysing computer user satisfaction. Management Science, vol. 29, no. 5, pp. 530-545.

Bevan, N. & Macleod, M., 1994. Usability measurement in context. Behaviour and Information technology, 13(1), 132–145.

Cockton, G., 2008. Revisiting usability's three key principles. In CHI '08 extended abstracts on Human factors in computing systems.  Florence, Italy: ACM, pp. 2473-2484. Available at:  [Accessed January 12, 2010].

Davis, F.D. (1993). User Acceptance of Information Technology: System Characteristics, User Performance and Behavioral Impacts. Journal of Man-Machine Studies, vol. 38, pp. 475-487.

Davis, F.D. (1989). Perceived Usefulness , Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, vol. 13, pp. 318-340.

DeLone, W.H. and McLean, E.R. (2003). The DeLone and McLean Model of Information Systems Success: A Ten-Year Update. Journal of Management Information Systems, vol. 19, no. 4, pp. 9-30.

Gould, J. D. and Lewis C. (1985). Designing for Usability: Key Principles and What Designers Think. Communications of the ACM, vol.3, pp. 300-311.

Hart, S.G. & Staveland, L.E., 1988. Development of NASA-TLX (Task Load Index): Results of empirical and theoretical research. Human mental workload, 1, 139–183.

Kirakowski, J. (1996). The software Usability Measurement Inventory. In Jordan, P.W.; Thomas, B.; Weerdmeester, B.A. and McClelland, I.L. (eds). Usability measurement in industry. Taylor & Francis, London, pp. 169-178.

Nielsen, J. (1993). Usability Engineering. Academic Press, Boston.

Norman, D.A. (1988). The Psychology of Everyday Things. Basic Books, New York.


Marketing Research

Adams, J.S. (1965). Inequity in Social Exchange. Advances in experimental social psychology , vol. 2,  pp. 267-299

Berman, B., 2005. How to delight your customers. California Management Review, 48(1), 129-151.

Blackwell, R.D.; Miniard, P.W. and Engel, J.F (2001). Consumer Behavior. South-Western.

Boulding, W.; Kalra, A.; Staeline, R. and Zeithaml, V. (1993). A Dynamic Process Model of Service Quality:From Expectations to Behavioral Intentions. Journal of Marketing Research, vol. 30, pp. 7-27.

Creusen, M.E. & Schoormans, J.P., 2005. The different roles of product appearance in consumer choice. Journal of product innovation management, 22(1), 63–81.

Fishbein, M. and Ajzen, I. (1975). Belief, Attitude, Intention and Behaviour: An Introduction to Theory and Research. Addison Wesley, Reading, MA.

Gardial, S.F. et al., 1994. Comparing consumers' recall of prepurchase and postpurchase product evaluation experiences. The Journal of Consumer Research, 20(4), 548–560.

Gutman, J., 1982. A Means-End Chain Model Based on Consumer Categorization Processes. The Journal of Marketing, 46(2), 60-72.

Jensen, H.R., 2001. Antecedents and consequences of consumer value assessments: implications for marketing strategy and future research. Journal of Retailing and Consumer Services, 8(6), 299-310.

Kano, N. et al., 1984. Attractive quality and must-be quality. The Journal of the Japanese Society for Quality Control, 14(2), 39–48.

Meyer, A. and Westbarkey P. (1996). Measuring and Managing Hotel Guest Satisfaction. In Olssen, M.D.;Teare, R. and Gummerson E. (eds). Service Quality in Hospitality Organizations. Cassel.

Mittal, V.;Ross, W.T. and Baldasare P.M. (1998). The Asymmetric Impact of Negative and Positive Attribute-Level Performance of Overall Satisfaction and Repurschase Intentions. Journal of Marketing, vol. 62, no. 1, pp. 33-47.

Nevo, D. & Chan, Y.E., 2007. A temporal approach to expectations and desires from knowledge management systems. Decision Support Systems, 44(1), 298-312.

Oliver, R. L. (1980). A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions. Journal of Marketing Research, vol.17 (November), pp. 460-469.

Oliver, Richard L. (1981). Measurement and Evaluation of Satisfaction Processes in Retail Settings. Journal of Retailing, vol. 57, no. 3, pp. 25-49.

Parasuraman, A., 1997. Reflections on gaining competitive advantage through customer value. Journal of the Academy of Marketing Science, 25(2), 154-161.

Prahalad, C.K. & Ramaswamy, V., 2000. Co-opting customer competence. Harvard business review, 78(1), 79–90.

Rokeach, M.J. (1973). The Nature of Human Values. Free Press, New York.

Schmitt, B.H., 1999. Experiential Marketing: How to Get Customers to Sense, Feel, Think, Act, Relate, Free Press.

Tse, D. and Wilson, P.  (1988). Models of Consumer Satisfaction Formation: an Extension. Journal of Marketing Research, vol. 25, pp. 204-212.

HCI and Design Research

Boehner, K. et al., 2007. How HCI interprets the probes. In Proceedings of the SIGCHI conference on Human factors in computing systems.  San Jose, California, USA: ACM, pp. 1077-1086. Available at:  [Accessed January 12, 2010].

Cooper, A.; Reimann, R. and Cronin, D. (2007). About Face 3: The Essentials of Interaction Design. Wiley, Indianapolis

Cockton, G., 2008. FEATURE Designing worth—connecting preferred means to desired ends. interactions, 15(4), 54–57.

Cockton, G., 2006. Designing worth is worth designing. In Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles.  Oslo, Norway: ACM, pp. 165-174. Available at:  [Accessed January 12, 2010].

Cockton, G. et al., 2009. Evolving and augmenting worth mapping for family archives. In Proceedings of the 2009 British Computer Society Conference on Human-Computer Interaction.  Cambridge, United Kingdom: British Computer Society, pp. 329-338. Available at:  [Accessed March 8, 2010].

Gaver, W.W., 2002. Designing for Homo Ludens. I3 Magazine, 12, 2–6.

Gaver, W.W. et al., 2004. Cultural probes and the value of uncertainty. interactions, 11(5), 53-56.

Gilmore, D.J. et al., 2008. Values, value and worth: their relationship to hci? In CHI '08 extended abstracts on Human factors in computing systems.  Florence, Italy: ACM, pp. 3933-3936

Harper, R. et al. eds., 2008. Being Human - Human Computer Interaction in the Year 2020, Cambridge, UK: Microsoft Research Ltd.

Jääskö, V. & Mattelmäki, T., 2003. Observing and probing. In Proceedings of the 2003 international conference on Designing pleasurable products and interfaces.  Pittsburgh, PA, USA: ACM, pp. 126-131.

Karapanos, E., Martens, J. & Hassenzahl, M., 2009. Accounting for diversity in subjective judgments. In Proceedings of the 27th international conference on Human factors in computing systems.  Boston, MA, USA: ACM, pp. 639-648.

Keinonen, T., 2009. Immediate and Remote Design of Complex Environments 1. Design Issues, 25(2), 62–74.

Keinonen, T., 2009. Design Contribution Square. Advanced Engineering Informatics, 23(2), 142-148.

Koskinen, I; Batterbee, K. and Mattelmäki, T. (2003). Empathic Design: User Experience for Product Design. IT Press, Helsinki.

Mattelmäki, T (2006). Design Probes. Doctoral Dissertation. University of Art and Design Helsinki, Finland

Saffer, D., 2009. Designing for Interaction: Creating Innovative Applications and Devices 0002nd ed., New Riders.

Tohidi, M.; Buxton, W.;Baecker, R. and Sellen, A. (2006). Getting the Right Design and the Design Right: Testing Many Is Better Than One. CHI ‚06: Proceedings of the SIGCHI conference on Human Factors in computing systems, pp. 1243-1252.

Wilson, C.E., 2007. Inverse, reverse, and unfocused methods: variations on our standard tools of the trade. interactions, 14(6), 54-ff.


Other articles

Latour, B., What is iconoclash? Or is there a world beyond the image wars? Latour and weibel, Iconoclash, 14–37.

Schatzki, T.R., Knorr-Cetina, K. & Von Savigny, E., 2001. The practice turn in contemporary theory, Routledge.

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« Reply #2 on: April 27, 2010, 01:42:52 pm »

The slides from the UX Framework workshop are available here. Excluded are the preliminary findings of the Interviews.

* UX_Framework_Workshop.pptx (2279.6 KB - downloaded 11 times.)
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